In August 2019, we discontinued the use of email communication for medical matters, in favor of secure messages in our world-class Patient Portal.
Secure messages are a one-to-one direct line to your provider – you can ask questions about your care or your medications; see your tests, your results, your lab orders; discuss follow-ups, request referrals; and so much more. And you'll get an email when there's a portal message for you to read! What's more, all of this communication is stored in one secure place.
If you don't have a Portal account yet,
you can request an access code to create your account today:
We will also help patients sign up for the portal when they call for an appointment or come to the office.
Some of the questions we get include:
Will we still answer emails? If we receive an email with medical information in it, we will respectfully move the conversation into the portal so we can continue to assist you. But don't worry – other emails to give feedback or discuss matters that do not include personal health information are always welcome!
What if I don't want to use the portal? Some patients prefer not to have a portal account, and we can certainly communicate with you about your medications, appointments and test results via phone or at an appointment. The most efficient and secure way to send and receive communications, however, is definitely through the portal.
Thank you for your help securing and improving our patient-doctor communications. I know it is different, but I am confident that once you try messaging in the Portal, you'll see that our team is as accessible as ever. In fact, I wouldn't have it any other way.
-Christine & Team