Please note these important policies related to patient appointments, referrals, and other matters. Thank you!
APPOINTMENTS & VISITS
We look forward to having you in the office for your appointment!
Please arrive 10 minutes early to your appointment for registration and check-in. If you are a new patient, bring along (or complete online) your completed New Patient forms, your insurance card and a photo ID. All patients MUST bring to their appointment their current insurance card and a payment method for their copay, or the appointment may need to be rescheduled.
If you are more than 10 minutes late for your scheduled appointment time, the appointment may need to be rescheduled.
As a courtesy to other patients waiting for their appointments, please call and give 24 hours notice if you need to cancel your appointment.
REFERRALS TO SPECIALISTS
Every patient must have at least one visit per calendar year with us prior to seeing a specialist.
Before pursuing specialty care for a problem, please see one of our skilled providers first. Most times, we are able to evaluate, diagnose, and manage the problem in one visit. However, we also are very cognizant of our limitations and will not hesitate to refer you to a specialist should that be in your best interest.
Most patient insurance will charge much lower (or no) copays for primary care visits, compared to specialists and ERs. So it is also beneficial to patients from a cost standpoint to start here.
From the quality standpoint, we are committed to the delivery of high-quality, value-based health care. We have spent the last 15 years carefully curating a list of specialists and services to whom we would trust our own families. In order for you to benefit from this exhaustive research and experience, we ask that you schedule a visit here to discuss your specialty care with your primary care provider. If you have not yet seen us this year or specifically for this problem, please call today to schedule an appointment.
OTHER PRACTICE POLICIES
Lab work for Annual Physical Exams
Occasionally we get requests from patients to have lab work completed prior to their scheduled annual physical exam. Our office does not send out a standard fasting lab slip. During your annual physical exam, your provider will determine based on your individual health status and medical conditions what specific lab work is needed for you. At the end of your visit, you will receive a lab slip for your necessary tests. We recommend you contact your insurance company prior to completing the lab work to determine any out-of-pocket responsibility you may have for the lab tests. When your lab results are received, your provider will review the results and give you a call or contact you via the health portal with a copy of the labs and any follow-up instructions. A follow-up may be required to review complex results.
Controlled Medications Are Refilled During Business Hours Only
Please note that we are unable to call in or authorize refills of controlled medications after hours or on weekends. Due to tightened DEA regulations, medications such as narcotics, anti-anxiety medications, and ADD medicines will only be refilled Monday-Friday, 9 am to 5 pm. Please check your medication quantities carefully before the end of the week. Please also note that if you are on a controlled substance for ADD (Adderall, Ritalin, Vyvanse, Concerta, Focalin and others) you must be seen at least every three months in order for refills to be authorized.
Bloodwork-Only Appointments No Longer Offered
We do not schedule appointments for blood draws only. We will continue to schedule visits for injections and immunizations. We will also draw blood as necessary if patients are in the office for a visit; we just can't do it separately. Patients requiring lab work only will be sent a prescription and instructed to visit a lab patient service center covered under their insurance. Requests for lab slips must be submitted through your patient portal account, or emailed to firstname.lastname@example.org with the subject line "Lab Script". Please allow 3 days to receive your lab prescription.
Please read our full post on this topic here.
"No Surprise" Billing
"Surprise billing" is an unexpected balance bill. This can happen when you can't control who is involved in your care — like when you have an emergency or when you schedule a visit at an in-network facility but are unexpectedly treated by an out-of-network provider. This notice (PDF) explains your rights under these situations.